At Crackle Fireplaces, our customer service is unmatched because it is our top priority. Our business and service would be nothing without our human connections with our clients. Over the years, we have gained the knowledge, expertise, and passion to be able to provide our customers with the best possible service we can. We know purchasing an ethanol fireplace insert is no small decision, and that’s why we work hard to help you create your vision! We center our work around our company’s core values: integrity, reliability, efficiency, and positivity. These values are the forces that drive our company.
Our integrity comes from our unparalleled products. We carry high-end products, and we will always match your home décor style with the best product for your space. You can rely on us to address any needs or concerns with your purchase. We are the fireplace pros! We know there are plenty of questions with a purchase like this, so we have our team members ready to answer your queries. Whether it be a question or an order, we will always treat your inquiry with a sense of urgency. We love what we do, and we want you to love what we do, too! Our clients will always be treated with kindness, in-store, and online. We know buying can be stressful and scary, but our goal is to make sure it is fun and exciting for each of our clients! We promise you our best customer service, an easy to navigate online shopping experience, thoughtful communication, high-end products, and most importantly, a business that you are proud to buy from!