When working with a business that is passionate and knowledgeable about its products, customer service comes naturally. Complementing a room with an electric fireplace is no small decision, and here at Crackle Fireplaces, we want to make that process easy and smooth. We center our work around our core values: integrity, reliability, efficiency, and positivity. These values are the forces that drive us.
To us, matching your space with the best fireplace option is our priority. Our team works around the clock to design the fireplace model of your dreams, not satisfied until we know a product is a perfect fit for the customer. We welcome discussions about electric fireplace features and benefits, measurements, sizing, and model options. Your business is important to us, and whether it be a question or an order, it will always be treated with a sense of urgency. Positivity is one of our most important values. Designing a home can be stress-filled and tiresome, but we want to make it an exciting and fun time. We love what we do, and we want you to love what we do, too! Our customers will always be treated with a smile and will leave with an exceptional experience, guaranteed. Our promise to you is unsurpassed customer service, an easy and intuitive online shopping experience, a full range of high-end products that you can be proud of, and, most importantly, peace of mind purchasing from a world-class American business.