About us

Welcome!

Firstly, welcome to our site. If you have any questions at all, please don’t hesitate to reach out to us. Our customers are truly part of our family and we love to hear from each and every one of you.

You can find all of our contact details here

 

Meet the Owner

Hello and thanks for visiting!  I’m Carl, the owner of Crackle Fireplaces.  I operate this small business out of my home or wherever I am at the current time.  All contact comes directly to me and I handle all of our customers personally.  Every order ships direct from the manufacturer/distributor to help save you time and money.

I bought the business from George in 2020 while working at a DirecTV call center.  It was the only job I could find at the time.  No one else would hire me and I wanted something better.  I started looking for online businesses and came across this one.   I started spending time after work learning the business.  I didn’t know if this would lead anywhere.  Orders started coming in little by little.  It started looking like this might be a viable alternative to traditional employment which doesn’t seem to work for me.  Midway through 2020, I was basically working two jobs.  Eventually, the call center just wore me out and I had to quit in the winter of 2021.     

I grew up in Missoula, MT and currently reside here.  I have numerous houseplants that I care for.  My favorite things to do in the summer are hiking and golfing.  When I was in college, I worked at the UM Golf Course.  I got free golf!  It stuck and I play all the time now.  During the winter you can find me skiing at Snowbowl or hiking in the snow up the Rattlesnake Wilderness.  You can also find me at the brewery enjoying a Doppelbock or two.  

I graduated from the University of Montana with a Marketing degree.  I also hold a life insurance license in the state of Montana. The ecommerce world is a great fit for me because it offers so much flexibility.  I really enjoy helping people with fireplaces and fire pits!  I think they’re really cool and I hope you do too.  

Drop me a line, it would be great to hear from you!

 

Our Core Values

1) Integrity – We will never cut corners, and we will always be 100% transparent with you. We would never encourage you to purchase a product unless we genuinely believed it was the right fit for you.

2) Reliability – We respond as quickly as possible, every time you contact us.

3) Efficiency – We are driven to grow and expand every single month, and we work tirelessly toward that goal. You can count on us to treat your orders and questions with a real sense of urgency, 7 days a week.

4) Positivity – No matter what, we will always be friendly and positive in our communication. If we make a mistake, we will own it and make it right.