We pride ourselves on having the best customer service in the business. Our clients are our top priority, and we intend to make you feel that way. We structure our interactions around our company core values: integrity, reliability, efficiency, and positivity. We are fireplace experts, knowledgeable and passionate, and with that, our customer service comes naturally. Sales and service are nothing without human connection.
We know this is no small decision to make, so we want to be sure you know you are heard. We have a team member ready to answer. Whether it be with a question, comment, or concern, we will be there to help you. Contact us anytime you need. Your comfort in your purchase is necessary, and we want this to be a comfortable and fun experience for you.
Whether it be with a question or a sales order, we will always treat your inquiry with a sense of urgency. Every client will be treated with kindness and respect, no matter what. Our team at Crackle Fireplaces owes it to you to have a positive attitude and make this the best sales experience possible, in-store, or online. As fireplace experts, we are excited to help you with your fireplace purchase! We promise exceptional customer service, user-friendly online shopping, top-of-the-line products you are proud of, and a company you are happy to buy from.