About us

Welcome!

Firstly, welcome to our site. If you have any questions at all, please don't hesitate to reach out to us. Our customers are truly part of our family and we love to hear from each and every one of you.

You can find all of our contact details here

 

Our Story

Buying a fireplace online can be frustrating, and we've experienced it first hand.

Most online retailers out there have outdated websites, hardly any guidance for selecting the right product, and mediocre customer service. That's why we're here.

We're changing the game with tons of free content to help you find the perfect fireplace, a user-friendly contemporary website, and industry-leading, personalized customer service.

If you're looking for somewhere to buy a fireplace or fire pit online, you're in luck. We are here to make that experience absolutely awesome, and we will stop at nothing less.

We want you to be absolutely comfortable trusting us and buying from us. If you would like to email our founder directly, you can do that by clicking the link below. He responds to all emails personally and loves chatting with our customers.

Email George

 

Our Core Values

1) Integrity - We will never cut corners, and we will always be 100% transparent with you. We would never encourage you to purchase a product unless we genuinely believed it was the right fit for you.

2) Reliability - We have the fastest customer service response rates in the industry,. Every time you contact us, you'll speak directly with a member of our San Francisco Bay Area team.

3) Efficiency - We are driven to grow and expand every single month, and we work tirelessly toward that goal. You can count on us to treat your orders and questions with a real sense of urgency, 7 days a week.

4) Positivity - No matter what, we will always be friendly and positive in our communication. If we make a mistake, we will own it and make it right.